Frequently Asked Questions

Q:  Will you ship to other addresses?
A:  Yes, when you check out you will have to provide your credit card billing address and you will be given the opportunity to enter a ship to address.  If you have a problem entering the address you want, use your billing address and drop me a note and let me know the address you would like me to ship your items.

Q:  How will my bears ship?
A:  Your bears will ship via US mail First Class.

Q:  Will I ship out of the U. S.
A:  At this time I only ship to US addresses including FPO/FBO

Q:  What is my return policy?
A:  Since each bear is custom sewn, I can not accept returns unless there is a problem with the sewing.

Q:  What about washing and cleaning the bears?
A:   Since each bear is filled with fiber filling and it is a memory bear it should not get dirty.  I would suggest that you donít wash it.  If for some reason you have to wash it, try checking with a professional dry cleaner for guidance.